Refund policy

At Cop Street, we strive to ensure every purchase meets your expectations.

We have a 7-day return & exchange policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thecopstreet@gmail.com with your order details, product image and return reason.

You can also reach out to us at:
+91 7506540002 (Monday - Saturday, 11 AM - 6 PM) 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at thecopstreet@gmail.com. 

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
A return shipment will be scheduled for the products received by the customer. After receiving the products, the exchanged products will be shipped. 

You can also reach out to us at:
+91 7506540002 (Monday - Saturday, 11 AM - 6 PM) 
OR at thecopstreet@gmail.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note that the prepaid amount paid for Cash on Delivery (CoD) orders is non-refundable.

If more than 15 business days have passed since we’ve approved your return, please contact us at thecopstreet@gmail.com.